The Ultimate Call-Center Management Tool
Get the pulse of your organization by analyzing and tracking key points throughout your operation in real-time. Increase operator awareness of issues as they arise which improves overall quality of your services and morale. Perfectly integrated with Startel’s management tool with simplified and enhanced reporting features, not readily available.
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Access all team members in one convenient location. Team members can update their profiles which are customizable (fonts, colors etc.) to suite each person’s individual style. This area allows for collaboration across team members and is especially useful in operational environments like data centers or call centers where members often have little time to interact with each other.
A built-in, fully encrypted internal messaging system with greater control than traditional email. A rich text editor allows for text formatting and image uploads. Send messages teams or individuals. Priority receipt confirmation and replies to messages. Priority receipt options are available to ensure timely and accountable delivery.
Track attendance for each member. Tabs categorize several kinds of attendance issues. BPNC – Break point non-compliance, tardy, general absences and more. Also view reports to see the attendance stats for all members.